How we handle your data — written in plain language, not legalese.
PDPA Compliant
We Don't Sell Your Data
Your Rights Protected
Last updated: August 2026 · Orang Digital Agency
1. Who We Are
Orang Digital ("we", "us", "our") is a Google Business Profile specialist agency based in Malaysia. We provide Google Maps ranking, review management, and GBP management services exclusively for aircon, pest control, waterproofing, and renovation businesses.
This Privacy Policy explains how we collect, use, and protect personal data you share with us. It applies to all interactions through our website (orangdigital.com), WhatsApp, email, and any contact form.
2. Personal Data We Collect
We collect personal data only when you voluntarily contact us or engage our services. This may include:
Your name and business name
Phone number and WhatsApp number
Email address
Business type and location
Marketing budget or business goals (if shared)
Any other information you provide in messages or forms
We do not collect sensitive personal data (such as identification numbers, financial account details, or health information).
Information submitted through our contact form is used only to respond to your enquiry. We do not sell or share this information with third parties. This data is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
3. How We Use Your Data
We use the information you provide to:
Respond to your enquiries and assess whether we are a good fit
Set up and manage the services you have engaged us for
Send you monthly reports and updates relevant to your account
Contact you regarding your campaign performance or account changes
We do not use your personal data for automated profiling, sell it to third parties, or use it for purposes unrelated to the services you have requested.
4. WhatsApp Communication
We primarily communicate with clients and enquiries via WhatsApp. When you message us, your messages and phone number are visible to us through the WhatsApp Business platform. WhatsApp's own privacy policy governs that platform's data practices.
By initiating contact via WhatsApp, you consent to communicating with us through this channel.
5. Third-Party Services
In delivering our services, we may work with the following third-party platforms on your behalf:
Google
For Google Business Profile and Google Maps management. Google's own terms and privacy policy apply to your listing.
Meta
For applicable service packages. Your ad account remains in your name. Meta's terms and data policies apply to ad delivery.
We access these platforms only to the extent necessary to provide your services. We do not store your Google or Meta account credentials.
6. Cookies
Our website may use basic cookies for analytics (to understand how visitors use our site). We do not use cookies to track you across other websites or for advertising purposes on our own site.
7. Data Retention
We retain your contact information and communications for as long as we have an active business relationship with you, or as required for legal and accounting purposes. If you ask us to delete your data, we will do so within 30 days, except where retention is required by law.
8. Your Rights Under PDPA 2010
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Withdraw consent for us to process your data
Request deletion of your data (subject to legal requirements)
To exercise any of these rights, contact us at [email protected] or via WhatsApp at 017-295 1676.
We will respond within 14 business days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date at the top. Continued use of our services after changes are published constitutes acceptance of the updated policy.
10. Contact Us
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date at the top. Continued use of our services after changes are published constitutes acceptance of the updated policy.
